Terms of Service
Effective Date: April 23, 2026
These Terms of Service ("Terms") govern your access to and use of the Grail media asset management platform ("Service") operated by App Press LLC, doing business as Playlister ("Company," "we," "us," or "our"). By accessing or using the Service at grailmedia.app, you agree to be bound by these Terms.
1. Description of Service
Grail is a media asset management platform that enables organizations to index, search, preview, and access media files stored on local network-attached storage (NAS) devices. The Service includes a locally installed software agent, a cloud-based search index, and a web-based interface for accessing indexed media.
2. Eligibility and Accounts
You must be at least 18 years old to use the Service. By creating an account, you represent that you have the authority to bind the organization on whose behalf you are using the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
3. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
- Upload, index, or store content that infringes any third party's intellectual property rights, privacy rights, or other legal rights.
- Use the Service to distribute malware, viruses, or other harmful code.
- Attempt to gain unauthorized access to any part of the Service, other users' accounts, or any systems or networks connected to the Service.
- Use the Service in any manner that could disable, overburden, or impair the Service or interfere with any other party's use of the Service.
- Reverse engineer, decompile, or disassemble any part of the Service.
- Use the Service to index or store content that is unlawful, defamatory, obscene, or otherwise objectionable.
4. Hardware and Installation
Certain Service plans include hardware (Mac Mini or Mac Studio) shipped to your location. The hardware remains your property. You are responsible for the physical setup, network connectivity, and maintenance of the hardware on your premises. The Company is not responsible for any damage to or loss of hardware after delivery.
5. Your Content
The Service indexes and creates searchable previews of media files stored on your NAS. Your files remain on your local storage at all times. The Company does not take ownership of your content. You retain all rights to your media files.
By using the Service, you grant the Company a limited license to index, process, generate previews of, and create search metadata for your media files solely for the purpose of providing the Service to you. This license terminates when you cancel your account or remove the Grail agent from your network.
6. YouTube API Services
The Service may integrate with YouTube API Services. By using features that access YouTube data, you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms). The Service's use of information received from YouTube APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
7. Third-Party Services
The Service may integrate with or provide links to third-party services, including but not limited to Google, YouTube, Microsoft, and cloud storage providers. Your use of third-party services is subject to those services' own terms and policies. The Company is not responsible for the content, privacy practices, or availability of any third-party services.
8. Payment and Billing
If you subscribe to a paid plan, you agree to pay all fees associated with your selected plan. Fees are billed on a recurring basis (monthly or annually) as specified at the time of purchase. All fees are non-refundable except as expressly stated in these Terms or required by applicable law.
The Company reserves the right to change pricing with 30 days' advance notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
9. Cancellation and Termination
You may cancel your subscription at any time through your account settings or by contacting support@playlister.app. Upon cancellation, your access to the Service will continue until the end of your current billing period.
The Company may suspend or terminate your access to the Service at any time if you violate these Terms, fail to pay fees, or for any other reason with reasonable notice.
Upon termination, the Company will delete your search index and account data within 30 days. Any hardware received remains your property.
10. Intellectual Property
The Service, including its software, design, features, and documentation, is owned by the Company and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to the Company's intellectual property except the limited right to use the Service as described herein.
11. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. THE COMPANY DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY SEARCH RESULTS OR MEDIA PREVIEWS GENERATED BY THE SERVICE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE, OR LOSS OF PROFITS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
THE COMPANY'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
13. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of a third party; or (d) the content you index or store using the Service.
14. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Hamilton County, Indiana.
15. Changes to These Terms
The Company may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Service or by email. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.
16. Contact
If you have questions about these Terms, contact us at:
App Press LLC (d/b/a Playlister)8020 Zionsville Rd.Indianapolis, IN 46268
765-570-6486